Privacy Policy

1. Information We Collect

2. How We Use Your Information

We do not sell your personal information. We do not use your personal information for advertising or other commercial purposes unrelated to providing and improving the Service. We use the information we collect only to:

• Provide and improve our language learning services
• Personalize your learning experience and recommendations
• Process payments and manage your account
• Provide customer support and respond to inquiries
• Send important updates and service notifications
• Analyze usage patterns to improve our platform (in aggregated or anonymized form where possible)
• Ensure security and prevent fraud
• Comply with legal obligations

3. Voice Data Processing

TalkMore.ai provides personalized language learning through:

• Voice recordings are processed to provide pronunciation feedback
• Conversation data is analyzed to generate personalized recommendations
• Our models are trained on aggregated, anonymized data to improve service quality
• Voice data is encrypted and stored securely with limited access

4. Information Sharing

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: Third-party vendors who help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Community Features: Content you choose to make public (scenarios, reviews)
• With Your Consent: When you explicitly agree to sharing

5. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and employee training
• Secure cloud infrastructure with leading providers
• Incident response and breach notification procedures

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill legal obligations. Learning data is typically retained to track your progress, but you can request deletion at any time. After account deletion, we may retain some information for legal compliance and security purposes.

8. International Data Transfers

TalkMore.ai operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

9. Children and Minors

TalkMore.ai may be used by learners of all ages, including children. We do not collect personal information for commercial use or sell any user data. Data we hold is used only to provide and improve the Service (e.g., account access, progress, and support). If a parent or guardian becomes aware that a child has provided us with personal information without consent, they may contact us at help@talkmore.ai. We will not use that information for any purpose other than to provide the Service and will delete it upon request where feasible and consistent with applicable law. We encourage parents and guardians to supervise minors' use of the Service.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and recommendations
• Ensure security and prevent fraud

11. AI and Third-Party Processing

To deliver our language-learning features, the text and voice you submit during practice is processed by trusted third-party providers, including AI language-model and speech-synthesis services and our cloud hosting and payment providers. These providers process your data on our behalf and under agreements that restrict their use of it to providing services to us. Because your inputs are transmitted to and processed by these providers, you should not submit sensitive personal information (such as government ID numbers, health, or financial details) that you do not wish to be processed. We do not use your practice content to serve third-party advertising.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use and disclose it; to request access to and deletion or correction of your personal information; and to be free from discrimination for exercising these rights. We do not “sell” your personal information, and we do not “share” it for cross-context behavioral advertising, as those terms are defined under California law. To exercise your rights, contact us at help@talkmore.ai; we will verify your request as required by law before responding.

13. European, UK, and Other Global Users (GDPR)

If you are located in the European Economic Area, the United Kingdom, or a similar jurisdiction, we process your personal information under one or more legal bases, including performance of our contract with you (to provide the Service), your consent (which you may withdraw at any time), our legitimate interests (such as securing and improving the Service), and compliance with legal obligations. You have the right to access, correct, delete, restrict, or object to processing, and to data portability, and you may lodge a complaint with your local supervisory authority. Where we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses. To exercise these rights, contact help@talkmore.ai.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of TalkMore.ai after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Privacy Team: help@talkmore.ai
• General Contact: help@talkmore.ai
• Address: TalkMore.ai, 440 N Wolfe Rd, Sunnyvale, CA 94085
• Data Protection Officer: help@talkmore.ai