Billing — personal accounts

What are Pro Monthly and Pro Yearly?

Free is 180 AI units each calendar month (~30 minutes). Pro Monthly is 6,200 units each calendar month (~17 hours) for $9.99/month on the web (Stripe). Pro Yearly is the same 6,200 units each month (74,400 / year, about 204 hours) for $89.99/year — about 25% less than 12× Monthly. Unused units do not roll over. Limits are also listed on the homepage pricing section.

How do I change my personal plan?

Open Account or Billing in your dashboard (where your site exposes it), choose the plan you want, and complete checkout. If you do not see an option, your deployment may route billing elsewhere—use Contact.

How do I cancel my personal subscription?

Use the billing or subscription section of your account and follow cancel steps. You typically keep access until the end of the paid period. Exact wording depends on your site’s Account page.

A payment failed or my subscription is past due. What now?

Update your card in the billing UI or in the Stripe customer portal if your site links to it. Retry the payment; if it keeps failing, contact support with the email on the account.

Where are invoices or receipts?

Stripe emails receipts for successful charges. Some sites also show history in Account. For tax invoices, use the links in Stripe emails or ask support.

What is a personal practice add-on?

If enabled on your site, it is an extra purchase on top of your base plan for more guided practice allowance. Details appear where you buy or manage add-ons.

How are practice credits counted, and what usage do you track?

Free is 180 units per calendar month and resets on the 1st — not when you sign in. Pro Monthly is 6,200 per calendar month. Pro Yearly is the same 6,200 each month (74,400 for the year). Unused units do not roll over. Web and iPhone share one counter. Credits are used when you run parts of a session that rely on AI or generated voice—coaching feedback, dialogue, Q&A, and read-aloud—so Progress and Account match the same limit. We do not use third-party advertising or cross-site analytics products. The usage we show comes from your own practice inside this app: enough to enforce your plan fairly, display summaries, and (for organizations) give admins a clear view of learners’ activity—not behavioral profiles for ads or data brokers. If you need more detail in plain language, contact support.

What is your refund and cancellation policy?

Subscriptions renew automatically until you cancel. You can cancel anytime from your account or billing settings, and you keep access through the end of the period you already paid for. Except where required by law or expressly stated otherwise, payments are non-refundable and we do not prorate partial periods. If you believe you were charged in error, contact support with the email on your account and we will review it. This summary is provided for convenience; the binding terms are in our Terms of Service.