Enterprise — organizations & learners

Who is the organization admin?

The person who purchased the enterprise plan or was granted org admin in the dashboard. Admins invite learners, manage Organization settings, and see billing-related summaries.

How do learners get accounts?

Admins add learners from the Organization tab (email, optional name). Learners receive credentials or instructions from your school. Exact steps match your site’s Organization UI.

How do enterprise students sign in?

Students use the login page with their full email or, if enabled, a short ID plus the enterprise student checkbox so the correct domain is added. Your admin shares which format to use.

What can I do under Organization?

Admins manage the learner list, roles, organization details, and enterprise billing tools (seats, add-ons, sync from Stripe). Students do not see admin-only actions.

Where do students practice?

Students use the same practice areas as individuals—scenarios, pathways, and modes—after sign-in. Progress appears under their account.

We need a contract or seat change not in the app. Who do we contact?

Use Contact or your TalkMore account email. Large tier changes, downgrades, or custom terms are handled with support so Stripe and your contract stay aligned.

How do learner practice credits work, and what usage do admins see?

Each active learner has their own practice allowance for the billing period (your contract sets how large it is). Credits are used when they use AI or generated-voice parts of a session—feedback, dialogue, Q&A, read-aloud, and similar—just like on personal plans. That keeps Progress, usage meters, and admin summaries aligned with how limits are enforced. We do not use third-party advertising or cross-site analytics products. Numbers you see for learners come from their activity inside this app—fair quota management and clear reporting, not ad profiling or selling behavioral data. Contact support if you want more detail in plain language.