Enterprise payments & billing

What is the difference between upgrading on the Enterprise page and scheduling for the next billing period?

Enterprise checkout changes your included tier now (Stripe may prorate or ask for payment). Scheduling saves the target tier until this period ends; after renewal, we apply it to Stripe automatically (usually within about a day) and clear the schedule. If you already upgraded on the web and Stripe already matches, we only clear the schedule. If Stripe still needs payment for that change, the schedule stays until checkout completes—pay in Stripe or finish in the app, then use Sync billing once the subscription is healthy. Use scheduling to align with renewal; use Enterprise to move immediately.

How can I tell whether my included tier was updated from the website or after a scheduled change?

Organization shows how the last change was applied: web checkout or upgrade versus a scheduled change at the period boundary. “Sync billing” only re-reads Stripe—it isn’t a purchase by itself.

What does “Sync billing from Stripe” do?

It re-reads your organization subscription from Stripe and updates Firestore (seat counts, line items, period dates). Use it when something changed outside the app. It is logged for support; it is not a substitute for completing an unpaid invoice.

Are extra seats / power-learner boosts the same as changing the included tier?

No. Included tier is the base bundle of seats on your main plan line. Extra seats and +900 boosts are recurring add-on line items. They can be managed from the dashboard add-ons section and follow the proration and timing rules described there.

Can I schedule a lower included tier for next period in the app?

Self-serve scheduling is for increasing included seats at the next renewal. To reduce included seats, contact support so contract and Stripe stay aligned.

Can I cancel a scheduled tier change?

Yes, while it is still pending you can cancel the schedule from Organization. That removes the pending change in the app; if someone also edited Stripe directly, ask your billing contact to align Stripe.